{"id":9294,"date":"2015-08-12T15:38:41","date_gmt":"2015-08-12T15:38:41","guid":{"rendered":"https:\/\/www.varshabi.com\/HCIM2\/?p=9294"},"modified":"2021-04-15T15:36:20","modified_gmt":"2021-04-15T15:36:20","slug":"client-spotlight-on-foundation-for-medical-care-of-tulare-kings-counties","status":"publish","type":"post","link":"https:\/\/www.varshabi.com\/HCIM2\/client-spotlight-on-foundation-for-medical-care-of-tulare-kings-counties\/","title":{"rendered":"Client Spotlight on Foundation for Medical Care of Tulare &#038; Kings Counties"},"content":{"rendered":"<p>In November 2014, <a href=\"http:\/\/www.tkfmc.org\/\" target=\"_blank\" rel=\"noopener noreferrer\">Foundation for Medical Care of Tulare &amp; Kings Counties<\/a> (The Foundation) upgraded their claims management software and experienced a 75% drop in claims productivity. Their turnaround time went from 5-7 days to over 40 days within two months. At the prompting of HCIM, they began a 30-day <a href=\"https:\/\/www.varshabi.com\/HCIM2\/projects\/symkey-for-ez-cap\/\">SymKey<sup>\u00ae<\/sup> for EZ-CAP<sup><span style=\"font-size: small;\">\u00ae<\/span><\/sup><\/a> trial in hopes of solving their productivity dilemma.<\/p>\n<p>\u201cWe decided to purchase <a href=\"https:\/\/www.varshabi.com\/HCIM2\/products\/symkey\/\">SymKey<sup>\u00ae<\/sup><\/a> two weeks into the trial. Had we not found SymKey<sup>\u00ae<\/sup>, we would have fallen even further behind with no end in sight,\u201d said Brandi Guinn, Administrator of Managed Care at The Foundation.<\/p>\n<p>One of The Foundation\u2019s favorite automated workflows involves processing Physical Therapy (PT) claims. They pay a per diem for PT, so SymKey<sup>\u00ae<\/sup> was programmed to review the dates of service, pay one line, and adjust the others. They can also pay an evaluation on the same day as a therapy without a copayment, but take a copayment on the other line with the same date of service. The PT claims used to be very time consuming to process, but now they can simply switch on the SymKey<sup>\u00ae<\/sup> query and let it run.<\/p>\n<p>Using SymKey<sup>\u00ae<\/sup>, The Foundation estimates a savings of 1-3 FTEs per year. \u201cIt\u2019s time consuming to train new staff, but with SymKey<sup>\u00ae<\/sup> we have no loss of production when we increase our membership or when staff is out of the office,\u201d said Brandi. \u201cWe didn\u2019t have the IT staff to develop the SymKey<sup>\u00ae<\/sup> processes so we contracted with HCIM to support our query building. I worked with their programming staff remotely on queries using GoToMeeting and it was extremely helpful. HCIM\u2019s team has been amazing.\u201d<\/p>\n<p>\u201cThe Foundation\u2019s on-site SymKey<sup>\u00ae<\/sup> implementation and training went extremely well, largely due to Brandi Guinn and staff\u2019s preparation and engagement throughout the trial. It enabled our development staff to program over 70 SymKey<sup>\u00ae<\/sup> queries for professional and hospital claims (3-4x more than usual) during that period,\u201d said Thomas Streeter, HCIM Senior Vice President, Product Solutions. \u201cThis allows The Foundation to utilize SymKey<sup>\u00ae<\/sup> to automate more of their manual workflows, resulting in greater productivity and time savings.\u201d<\/p>\n","protected":false},"excerpt":{"rendered":"<p>In November 2014, Foundation for Medical Care of Tulare &amp; Kings Counties (The Foundation) upgraded their claims management software and experienced a 75% drop in claims productivity. Their turnaround time went from 5-7 days to over 40 days within two months. At the prompting of HCIM, they began a 30-day SymKey\u00ae for EZ-CAP\u00ae trial in [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":9308,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1,14],"tags":[38,21,36,32],"class_list":["post-9294","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-healthcare-information-management","category-symkey","tag-blog","tag-client-spotlights","tag-hcim-clients","tag-technology"],"_links":{"self":[{"href":"https:\/\/www.varshabi.com\/HCIM2\/wp-json\/wp\/v2\/posts\/9294","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.varshabi.com\/HCIM2\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.varshabi.com\/HCIM2\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.varshabi.com\/HCIM2\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/www.varshabi.com\/HCIM2\/wp-json\/wp\/v2\/comments?post=9294"}],"version-history":[{"count":1,"href":"https:\/\/www.varshabi.com\/HCIM2\/wp-json\/wp\/v2\/posts\/9294\/revisions"}],"predecessor-version":[{"id":16484,"href":"https:\/\/www.varshabi.com\/HCIM2\/wp-json\/wp\/v2\/posts\/9294\/revisions\/16484"}],"wp:attachment":[{"href":"https:\/\/www.varshabi.com\/HCIM2\/wp-json\/wp\/v2\/media?parent=9294"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.varshabi.com\/HCIM2\/wp-json\/wp\/v2\/categories?post=9294"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.varshabi.com\/HCIM2\/wp-json\/wp\/v2\/tags?post=9294"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}