Desert Oasis Healthcare (DOHC), a subsidiary of Heritage Provider Network, Inc., licensed the SymKey\u00ae 2.0 for EZ-CAP\u00ae 6.x Virtual Auto-Post\u2122 (VAP) module on May 1, 2012. VAP automates the posting of PCG Software Inc.\u2019s Virtual Examiner\u00ae\/Reporter\u00ae (VE\/VR) claims recommendations into the EZ-CAP\u00ae system. \u201cWe were looking to increase examiner production by having edits automatically applied and processing notes posted to the claim,\u201d said Lisa Giminez-Kerstetter, Claims Supervisor at DOHC.<\/p>\n
\u201cSymKey Virtual Auto-Post freed up examiners from having to manually enter adjustment codes by having VAP do the work. VAP is fast and accurate. Efficiency is the name of the game,\u201d said Clare Abadie, Claims Director at DOHC. Prior to VAP, DOHC staff spent 60-75 hours per week posting VE\/VR recommendations into EZ-CAP. Now their manual edits only take 10-15 hours per week. That means they\u2019re performing the same processes of posting VE edits with 81% less staff hours. \u201cIt is AWESOME, and everyone that we have worked with at HCIM has been accommodating,\u201d said Jeanna Erdahl, Claims Examiner at DOHC.<\/p>\n
DOHC expects to realize additional time savings through further utilization of VAP as they identify additional scenarios they can automate. \u201cThe more innovative we are, the more we realize how SymKey can be utilized,\u201d said Clare Abadie. \u201cWe have a new saying around DOHC, \u2018How did we ever live without SymKey Virtual Auto-Post?\u2019\u201d<\/p>\n
DOHC first licensed the SymKey for EZ-CAP Professional Claims and Payment Processing modules in 2004. In 2011 alone, DOHC processed nearly 165,000 claims with SymKey and saved them MANY staff processing hours \u2013 and that was before they licensed the Virtual Auto-Post module. \u201cSymKey’s abilities contribute to the success of the department. We LOVE our Symkey and the people behind the product. The customer service is outstanding \u2013 they are responsive, helpful, accommodating, friendly, generous with their time and knowledge, and innovative,\u201d said Clare Abadie.<\/p>\n
\u201cSymKey is my very best friend. Without SymKey, it would be more difficult to maintain an eight day inventory with current staff,\u201d said Brooke Yates, Claims Data Specialist II at DOHC. Clare added, \u201cSymKey makes life easier by adding memos and notes, applying adjustment codes, correcting information that was in-loaded incorrectly, adding authorizations and case numbers, adding and\/or removing copays, copying claims for adjustments, etc.\u201d<\/p>\n
\u201cDesert Oasis Healthcare has been a delightful client to work with over the past 7+ years. Their staff has been tremendously enthusiastic about SymKey, declaring it the most productive claims processing tool. They continually look for new ways to use SymKey, through the batch processing of Professional claims and most recently with Virtual Auto-Post. It\u2019s been wonderful working with Clare, Brooke, Lisa, Jeanna, Scott and others there,\u201d said Tom Streeter, HCIM\u2019s Senior Vice President, Product Solutions.<\/p>\n","protected":false},"excerpt":{"rendered":"
Desert Oasis Healthcare (DOHC), a subsidiary of Heritage Provider Network, Inc., licensed the SymKey\u00ae 2.0 for EZ-CAP\u00ae 6.x Virtual Auto-Post\u2122 (VAP) module on May 1, 2012. VAP automates the posting of PCG Software Inc.\u2019s Virtual Examiner\u00ae\/Reporter\u00ae (VE\/VR) claims recommendations into the EZ-CAP\u00ae system. \u201cWe were looking to increase examiner production by having edits automatically applied […]<\/p>\n","protected":false},"author":3,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1,14],"tags":[38,21,36,32],"class_list":["post-6133","post","type-post","status-publish","format-standard","hentry","category-healthcare-information-management","category-symkey","tag-blog","tag-client-spotlights","tag-hcim-clients","tag-technology"],"_links":{"self":[{"href":"https:\/\/www.varshabi.com\/HCIM2\/wp-json\/wp\/v2\/posts\/6133","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.varshabi.com\/HCIM2\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.varshabi.com\/HCIM2\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.varshabi.com\/HCIM2\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/www.varshabi.com\/HCIM2\/wp-json\/wp\/v2\/comments?post=6133"}],"version-history":[{"count":1,"href":"https:\/\/www.varshabi.com\/HCIM2\/wp-json\/wp\/v2\/posts\/6133\/revisions"}],"predecessor-version":[{"id":16559,"href":"https:\/\/www.varshabi.com\/HCIM2\/wp-json\/wp\/v2\/posts\/6133\/revisions\/16559"}],"wp:attachment":[{"href":"https:\/\/www.varshabi.com\/HCIM2\/wp-json\/wp\/v2\/media?parent=6133"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.varshabi.com\/HCIM2\/wp-json\/wp\/v2\/categories?post=6133"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.varshabi.com\/HCIM2\/wp-json\/wp\/v2\/tags?post=6133"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}